Monastery Spa - Terms & Conditions


Appointments and Cancellations

Spa visits, packages, and suites are reserved by credit card. Treatment times and services you select are reserved especially for you; please notify us at least 24 hours in advance (48 hours for packages) to cancel or re-schedule to avoid full charge for the service. All no-show appointments or less than 24 hour cancellations will be subject to a 50% charge.  

Deposits

You are requirred to pay a 25% deposit when booking your Spa Appointments. This deposit is non-refundable and will be deducted from the total amount due after your services are completed.  

Jewellery and Valuables

For your protection, we suggest you keep all valuables and jewellery at home.  

No Smoking

We strive to offer a healthy environment for our clients and staff, so all of our facilities are smoke-free.  

Check-in Procedure

To provide you with the maximum benefits and enjoyment from your treatments, please arrive at least 15 minutes early. Your punctuality is appreciated. As we must consider all of our clients, you may be required to limit the time or relinquish your scheduled treatment if you arrive late.

Health Concerns

Your health and wellness mean everything to us. Please let us know at time of booking, and upon arrival, if you have any medical or health issues of which we should be aware.  

COVID-19

If you have traveled outside of NL within the last 14 days or you are showing any respiratory symptoms such as shortness of breath or worsening cough, or you are experiencing fever, chills or shakes we are asking you to reschedule your appointment at a later time, minimum of 14 days. The health and safety of our clients and staff are of utmost importance, and is our number one priority during this time.

Lost Articles

Monastery Spa is not responsible for articles lost, stolen, or left behind.

Service Time

Please be advised that when using our online Spa Booking System, service times may include additional clean up time. For example, a 30 minute massage will include a 15 minute clean up time, therefore, the time slot booked will be 45 minutes. This will not affect the time alloted for your service, it is for scheduling purposes to enable time to have the room ready for our next client  




 

Hotel Reservations - Terms & Conditions

Our check-in time is 3:00pm. Our checkout time is at 11:00am. If you find that you will be arriving late, just contact our front desk or email us at reservations@theleasidegroup.com to notify our staff to make arrangements for your keys or door codes.

Late Arrivals

For Leaside Manor reservations, if you are checking in after 4pm, please call our front desk at 709-754-5800 to make arrangements for door codes/keys etc.

Deposit and Cancellation Policy

All reservations require a credit card number to book. Our reservation system doesn’t allow us to hold rooms in reserve.

Deposits

You are required to pay a $50 deposit/night when booking. This deposit is non-refundable and will be deducted from the total amount due upon checkout.  

We require a 48 hour notice of cancellations. Any cancellations within 48 hours of arrival will require payment in full.

Same Day Bookings / Hotel Packages

Please be advised, when booking hotel packages or add-on packages, we do require 24 hours notice. For same day bookings, please call us at 709-754-5800 to ensure availability.

 

 

Riverside Therapeutics – Terms & Conditions

Appointments and Cancellations

Physiotherapy and Massage Therapy services do not require a deposit. Please arrive 15 minutes early for your first appointment to allow for the appropriate amount of time to fill out forms.

To cancel an appointment please provide at least 24 hours notice to the clinic. A $50 charge will be assessed on a case-by-case basis for any cancellations without appropriate notice. There is no charge for cancellations or modifications to appointments outside the 24 hours.

In the event of a holiday or outside of business hours you can call and leave a message at 709-757-3310 or send us an email to info@riversidewellness.ca

Health Concerns

Your health and well being mean everything to us. Please let us know at time of booking, and upon arrival, if you have any medical or health issues of which we should be aware.

COVID-19

If you have traveled outside of NL within the last 14 days or you are showing any respiratory symptoms such as shortness of breath or worsening cough, or you are experiencing fever, chills or shakes we are asking you to reschedule your appointment at a later time, minimum of 14 days. The health and safety of our clients and staff are of utmost importance, and is our number one priority during this time.

No Smoking

We strive to offer a healthy environment for our clients and staff so all of our facilities are smoke free.



For any inquiries you can also contact the clinic directly at 709-757-3310 or info@riversidewellness.ca