Monastery Spa - Terms & Conditions
Appointments and Cancellations
Spa visits, packages, and suites are reserved by credit card or gift certificate. Treatment times and services you select are reserved especially for you; please notify us at least 24 hours in advance (48 hours for packages) to cancel or re-schedule to avoid full charge for the service. All no-show appointments will be charged at full value.
You are requirred to pay a 25% deposit when booking your Spa Appointments. This deposit is non-refundable and will be deducted from the total amount due after your services are completed.
Jewellery and Valuables
For your protection, we suggest you keep all valuables and jewellery at home.
We strive to offer a healthy environment for our clients and staff, so all of our facilities are smoke-free.
To provide you with the maximum benefits and enjoyment from your treatments, please arrive at least 15 minutes early. Your punctuality is appreciated. As we must consider all of our clients, you may be required to limit the time or relinquish your scheduled treatment if you arrive late.
Your health and wellness mean everything to us. Please let us know at time of booking, and upon arrival, if you have any medical or health issues of which we should be aware.
Monastery Spa & Suites is not responsible for articles lost, stolen, or left behind.
Please be advised that when using our online Spa Booking System, service times may include additional clean up time. For example, a 30 minute massage will include a 15 minute clean up time, therefore, the time slot booked will be 45 minutes. This will not affect the time alloted for your service, it is for scheduling purposes to enable time to have the room ready for our next client
Hotel Reservations - Terms & Conditions
Our check-in time is 3:00pm. Our checkout time is at 11:00am. If you find that you will be arriving late, just contact our front desk or email us at firstname.lastname@example.org to notify our staff to make arrangements for your keys or door codes. Guests who are booked into Compton House are asked to check in at Compton House. Access is not a problem as both Leaside Manor and Compton House are linked through the large driveway behind both houses.
Deposit and Cancellation Policy
All reservations require a credit card number to book. Our reservation system doesn’t allow us to hold rooms in reserve.
We require a 48 hour notice of cancellations. Any cancellations within 48 hours of arrival will require payment in full.
For apartment bookings at Leaside, a $500 non-refundable deposit is required upon booking, with the remaining balance due upon check-in. For extended stay monthly rentals, Leaside requires a minimum of 30 days notice of any cancellations or alterations of your booking without incurring a penalty charge. For weekly and nightly rentals, Leaside requires a minimum of 2 weeks notice for cancellations or alterations of your booking to avoid incurring a penalty charge.